BFY Games
Refund policy
Updated: 11 October 2026
How to request a refund
Paddle processes purchases as our merchant of record. Request a refund through Paddle Buyer Support at paddle.net, or contact [email protected] with your purchase email and order reference so we can help. Never send your password or full card details.
Applicable terms
Refunds and withdrawal rights follow Paddle’s Refund Policy and applicable consumer law. Eligibility can depend on your location, when you purchased, and whether digital content was supplied with any required consent. Paddle may also consider discretionary requests submitted within 14 days. This is not a promise that every request will be approved, and it does not limit any mandatory rights.
Problems with the game
If access is missing, content is faulty or your purchase does not match its description, contact [email protected]. We will investigate and help resolve the issue, including any remedy required by applicable law.
After a refund
Approved refunds are processed through Paddle. Timing depends on Paddle and your payment provider. A full refund removes paid access associated with that purchase; the free case remains available.